Frequently Asked Questions

Make a Purchase

How Can I Change My Shipping Address?

By default, the last used shipping address will be saved into to your afriZone.SHOP account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

How Can I Track My Orders & Payment?

After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt of your order.

How Do I Cancel My Orders Before I Make A Payment?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order.

How Long Will It Take For My Order To Arrive After I Make Payment?

Members who ship their orders within the United Kingdom should expect to receive their orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received.

What If My Order Is Delay?

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

How Much Is The Delivery Fee

The delivery fee varies and is set by each BOB.

How Do You Ship My Orders?

All your orders are sent via DHL, DPD and Royal Mail.